What I collect, and what I do with it.

Who this notice is from

Pattern & Path Therapy is the private counselling practice of Devanshi Muni, Registered Clinical Counsellor (RCC), based in Surrey, British Columbia. I am the person responsible for personal information collected through this website, and I am the one who answers questions about it.

Which laws apply

Two privacy laws are relevant to a practice like this one. British Columbia’s Personal Information Protection Act governs how private organisations in BC handle personal information. The federal Personal Information Protection and Electronic Documents Act (PIPEDA) governs personal information that moves across provincial or national borders in the course of commercial activity — which describes an enquiry sent from another province.

I do not try to work out which one applies to your particular message. I apply the stricter reading of both to everything.

What this website collects

Only what you type into the contact form and then choose to send:

• The name you go by, and your pronouns if you give them
• Your email address
• Your province or territory, if you select one
• Any access needs or communication preferences you describe
• How you would like me to reply, and whether a discreet voicemail is alright
• Your confirmation of the two consent statements on the form

That is the complete list. There is no hidden field.

What it deliberately does not collect

The form has no space to describe what brings you to therapy, and that is on purpose. Clinical detail belongs in a conversation, protected inside a clinical record — not in website email, which is not a secure medium. If you send it anyway I will not hold it against you, but please keep health details out of the form where you can.

This site also sets no cookies, runs no analytics, and makes no requests to third-party servers. The typefaces are served from this site rather than from Google Fonts, specifically so that visiting a therapist’s website does not hand your IP address to an advertising company. There is nothing here to consent to, because nothing is watching you read.

Why I collect it, and on what basis

To read your enquiry, reply to it, and arrange a free 15-minute conversation if you want one. Nothing else. It is never used for marketing, never sold, never shared with anyone for their own purposes, and never used to build a profile of you.

Your consent is the basis for all of it. The form states the purpose beside the fields, and asks you to confirm it before it can be sent. You can withdraw that consent at any time by emailing me, subject to any records I am professionally or legally required to keep.

Where it is stored, and who can reach it

Your message travels over an encrypted connection to Cloudflare, which hosts this website, and is then delivered to my Google Workspace mailbox. Cloudflare and Google are service providers processing it on my behalf, under their own contractual and security obligations. Neither uses the content of your enquiry for their own purposes.

Some of this happens outside Canada. Cloudflare operates a global network and Google Workspace operates data centres in several countries, so your message may be processed or stored in the United States or elsewhere. While it is in another country it is subject to that country’s laws, including lawful access by its courts and government agencies. British Columbia law does not prohibit this for a private practice, but you are entitled to know it, and you are entitled to write to me by another route if you would rather not.

No one else reads your enquiry. There is no receptionist, no virtual assistant, no marketing platform, and no customer relationship system between you and me.

How long it is kept

Clinical records are a separate thing

This notice covers the website. It does not cover the records created once we begin working together, which are clinical records governed by my professional obligations as a Registered Clinical Counsellor, by health-privacy law, and by the separate consent and confidentiality agreement we go through together before the first session. Those are kept far longer and far more carefully, and I will explain exactly how at the start — before you tell me anything you would rather not.

Your rights

• Access. You can ask what personal information I hold about you and receive a copy.
• Correction. If something is wrong, you can ask me to fix it.
• Withdrawal. You can withdraw consent, and ask me to delete what I hold, subject to records I am required to keep.
• Explanation. You can ask why something was collected and what happened to it.

Email hello@patternandpaththerapy.com and I will respond within 30 days. There is no charge, and you do not need to give a reason.

If something goes wrong

If personal information in my care were lost or disclosed in a way that created a real risk of significant harm to you, I would tell you as soon as I reasonably could, tell you what happened and what to do about it, and report it as the law requires.

If you are unhappy with how I handled your information

Please tell me first — most things are a misunderstanding and can be fixed quickly. If that does not resolve it, you can complain to a regulator at no cost:

Changes to this notice

If this changes in a way that matters, the date at the top changes and the new version replaces this one. I will not quietly broaden what I collect or what I do with it.